Help and contact

On the sign-in page, enter your email, continue, and choose “Forgot your password?”. We’ll email a link to choose a new one. If you signed up with Google or Apple, use that button instead; there is no separate password. The email can take a few minutes, so check your spam folder.

Each sign-in is its own account. Email pack@withzipi.com from the address you want to keep and we’ll help you sort it out. We never merge accounts without you asking.

Open Settings and find “Who you pack for”. You can add or remove people, choose who packs their own things, and edit the things on each person’s usual list.

Each item is for the people you choose. Open the item to change who it’s for. Things like plasters or an umbrella can be marked as one for the whole family, so they’re ticked once.

No. You choose what goes on each person’s list. Zipi only offers extras (such as ski kit) when you plan that kind of trip, and asks you first.

Open a trip, tap Share, choose whose things they should see (for example “All the kids”), and send them the link. They don’t need an account. You’ll see their ticks on your phone within seconds.

Yes. Open Share on the trip and choose “Stop sharing”. The old link stops working straight away.

Yes, both are in Settings: “Download my data” gives you a copy of everything, and “Delete my account” removes your account and your household’s lists. Deleting can’t be undone.

Only what’s needed to build their lists, kept on our own server. We don’t sell or share it, and we don’t use ads. Read the privacy policy for the detail.